Trouble Shooting

Here at Cocktail Warehouse we regularly service our slush machines as well as constantly upgrade our fleet of slush machines with brand new slush machines. This strategy ensures that very rarely you will encounter any problems with your slush machine. In the rare case that you do encounter any problems with your slush machine on the day of your event, be sure to call us straight away and if its not a simple fix we will gladly come out and replace your slush machine with another.

However, in most cases a simple fix to your problems can be found here:

Problem:

I pull the handle down on the frozen slush machine but no ice comes out, only liquid, but the machine is frozen.

Answer:

If this situation happens it means that a piece of ice that is bigger then the hole were the slushie exits from has blocked this hole. This occasionally happens when a piece of ice misses being broken up by the moving spiral.

All you need to do is pull down on the handle of the slushie machine. This will lift the white tube attached to the handle exposing the slushie exit hole. If you get a straw and poke it up the handle column and then push it across horizontally into the slushie machine, you will be able to push that ice cube back into the machine which will then be broken up by the moving spiral and the slush will then come out freely.

Problem:

Only one side of my slush machine is frozen.

Answer:

In 99% of cases, this is nothing to worry about as it is just the way the slush machine freezing process works. The slush machine will start freezing one bowl first, then move to the next bowl, starting from left to right. If after 2 hours one side is still not frozen, then it may be a solenoid problem. If this is the case, call us immediately and we will replace your slush machine free of charge.

Problem:

We are getting some dripping from our tap.

Answer:

In rare instances the taps may get a slight drip. In most cases, as the slush machine freezes up the dripping will stop. Just keep a jug underneath the slush machine and you can pour the slush mix back in when it is frozen. If it doesn’t stop, your handle seal may need to be changed or re lubricated. Please call us and we will come out and change it for you.

Problem:

My slush machine doesn’t seem to be freezing.

Answer:

In most cases, there is an issue with the environment surrounding the slush machine, not the slush machine itself.

  • Make sure there is at least 30 cm’s of space at the back of the slush machine and on either side of the machine so the slush machine can draw in fresh air and expel hot air.
  • Make sure your slush machine is not sitting in direct sunlight or in an area were there is a lot of heat like next to an oven or barbeque.
  • Make sure the slush machine is turned on and that the switches have not been switched to defrost mode.
  • Make sure the slush machine is powered on and that the power supply is not cutting out. The slush machine must be connected to a power point directly and not to a power board, and must not have other appliances connected to the same power point as the slush machine draws a lot of power.

If you don’t see any ice in your slush machine after 2 hours, please call us and we will replace your slush machine.

Problem:

My slush machine is making a clicking noise.

Answer:

Occasionally a slush machine may make a clicking noise. This is nothing to worry about as it is just the slush machine adjusting tension inside the machine so that it produces the right slush consistency.